Our Commitment to Privacy
the highest-quality products and services with the highest level of integrity in
dealing with our clients and partners. The Policy is designed to assist you in
understanding how we collect, use and safeguard the personal information you
provide to us and to assist you in making informed decisions when using our site
and our products and services. This statement will be continuously assessed
against new technologies, business practices and our customers' needs.
Your Privacy is Guaranteed
The information you supply Rowater Systems will never be sold, rented
or otherwise made available to any other company.
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information:
personal information you knowingly choose to disclose that is collected on an
individual basis and Web site use information collected on an aggregate basis as
you and others browse our Web site.
Credit Card Information
If you choose to purchase products or services from us or our partners, you
may need to give personal information and authorization to obtain information
from various credit services. For example, you may need to provide the following
- Mailing address
- Email address
- Credit card number
- Home and business phone number
- Other personal information (i.e. mother's maiden name)
How Do We Secure Information Transmissions?
When you send confidential personal credit card information to us on our Web
site, a secure server software encrypts all information you input before it is
sent to us. The information is scrambled en route and decoded once it reaches
our web site.
Other email that you may send to us may not be secure unless we advise you
that security measures will be in place prior to your transmitting the
information. For that reason, we ask that you do not send confidential
information such as Social Security or account numbers to us through an
This Web site takes every precaution to protect our users’ information. When
users submit sensitive information via the Web site, their information is
protected both online and off-line.
When our registration/order form asks users to enter sensitive information
(such as credit card number and/or social security number), that information is
encrypted and is protected with the best encryption software in the industry -
SSL. While on a secure page, such as our order form, the lock icon on the bottom
of Web browsers such as Netscape Navigator and Microsoft Internet Explorer
becomes locked, as opposed to un-locked, or open, when users are just
‘‘surfing’’. [To learn more about SSL, follow this link:
There have been no actual reports of credit card information being stolen
online from any web site! In fact with the use of two-way encryption as on this
site, your credit information is much safer than if your credit card leaves your
possession, such as in a restaurant or at a gasoline station.
Credit Card Transactions:
Credit card transactions are processed by CSI (Cardservice International)
professional payment authorization service was chosen for added security and
reliability. Only the purchase price and the credit card information provided by
the customer is supplied to Rowater Systems. Information collected during
transactions is maintained in their database for accounting and billing
purposes. Information from these transactions is not released to third parties.
Rowater Systems does not maintain a copy of the credit card information on its
Who has access to my information?
We do not share personally identifiable data with other companies (apart from
those acting as our agents in providing our Service to you, who agree to use it
only for that purpose), except as necessary to fulfill a transaction you have
requested, or unless you otherwise give us permission to do so. Rowater Systems
may also share such information in response to legal process, such as a court
order or subpoena.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you
about important changes to our Web site, new services and special offers we
think you will find valuable. As our client, you will be given the opportunity
to notify us of your desire not to receive these offers by clicking on a
response box when you receive such an offer.
If you choose to correspond further with us through email, we may retain the
content of your email messages together with your email address and our
responses. We provide the same protections for these electronic communications
that we employ in the maintenance of information received by mail and telephone.
What About Other Web Sites Linked to Our Web Site?
We cannot be responsible for the practices employed by Web sites linked to or
from our Web site nor the information or content contained therein. Often links
to other Web sites are provided solely as pointers to information on topics that
may be useful to the users of our Web site.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to
recognize the computer used to access a Web site. Cookies are small pieces of
data that are stored by a users’ Web browser on the users’ hard drive. Cookies
can remember what information a user accesses on one Web page to simplify
subsequent interactions with that Web site by the same user or to use the
information to streamline the users’ transactions on related Web pages. This
makes it easier for a user to move from Web page to Web page and to complete
commercial transactions over the Internet. Cookies should make your online
experience easier and more personalized.
of items ordered. They are used so a user can shop and maintain a list of items
in their "shopping cart" and have a total due calculated. A user does not have
to supply any personal information unless they decide to complete an order and
pay via credit card. Orders can also be printed and paid by mail or fax without
entering any information. These cookies are not used for any other purpose.
Notification of Changes
privacy statement, the homepage, and other places we deem appropriate so our
users are always aware of what information we collect, how we use it, and under
what circumstances, if any, we disclose it. We will use information in
If, however, we are going to use users’’ personally identifiable information
in a manner different from that stated at the time of collection we will notify
users via email. Users will have a choice as to whether or not we use their
information in this different manner. However, if users have opted out of all
communication with the site, or deleted/deactivated their account, then they
will not be contacted, nor will their personal information be used in this new
manner. In addition, if we make any material changes in our privacy practices
that do not affect user information already stored in our database, we will post
a prominent notice on our Web site notifying users of the change. In some cases
where we post a notice we will also email users, who have opted to receive
communications from us, notifying them of the changes in our privacy practices.
please contact us at:
Web site URL:
Correspondence Address: Rowater Systems, 210 Park Street Stoneham, MA 02180